Return Policy

Alpine Calisthenics Refund & Return Policy

At Alpine Calisthenics, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple and transparent return/refund policy to make things easy for you. Please review the following guidelines:

1. Returns Eligibility

  • This return policy applies to all physical products purchased directly from Alpine Calisthenics.

  • Returns are accepted within 30 days from the date of delivery.

  • To be eligible, items must be unused, undamaged, and returned in their original packaging.

  • Some items (e.g., hygiene-related products or limited edition gear) may have special return restrictions. Please refer to the product page or contact us if you’re unsure.

2. How to Start a Return

  • To begin the return process, email us at info@alpinecalisthenics.com within the 30-day return window.

  • Include your order number, the item(s) you wish to return, and the reason for the return.

  • Our team will guide you through the return process and provide a Return Authorization (RA) number, if needed.

  • Please package your return securely to avoid damage in transit.

3. Return & Refund Options

  • Refunds: Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–10 business days. Processing time may vary depending on your bank.

  • Exchanges: If you’d like to exchange your item, please let us know when you reach out. We’ll do our best to accommodate your request, subject to product availability.

4. Non-Refundable Items

  • Opened or used items (especially first-time trial packs or personal-use gear)

  • Gift cards or digital downloads

  • Shipping charges are non-refundable

5. Damaged or Defective Products

  • If your order arrives damaged or defective, contact us right away at info@alpinecalisthenics.com.

  • We may request photos or additional details to resolve the issue.

  • Upon confirmation, we’ll offer a replacement or refund, depending on the situation.

6. Return Shipping Costs

  • If the return is not due to a defect or error on our part, customers are responsible for return shipping costs.

  • We strongly recommend using a trackable shipping method to ensure your return is safely delivered.

  • Please note that original shipping fees are non-refundable.

This policy is subject to change without prior notice. We recommend reviewing it periodically for updates.

Digital Product Return Policy

Due to the nature of digital products, all sales are final. Once a digital file has been downloaded or accessed, we are unable to offer refunds, exchanges, or cancellations.

Please review all product details carefully before purchasing. If you have any questions about the content, format, or compatibility of a digital product before you buy, feel free to contact us at [your email address].

If you experience any technical issues with your download or file access, we’re happy to help resolve the problem — just reach out and we’ll make it right.

By purchasing any digital product from Alpine Calisthenics, you agree to this return policy.

 

For any questions, feel free to reach out to our team at info@alpinecalisthenics.com — we’re here to help!