Return Policy

Alpine Calisthenics Refund & Return Policy

At Alpine Calisthenics, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple and transparent return/refund policy to make things easy for you. Please review the following guidelines:

1. Returns Eligibility

  • This return policy applies to all products purchased directly from Alpine Calisthenics.

  • Returns are accepted within 30 days from the date of delivery.

  • To be eligible, items must be unused, undamaged, and returned in their original packaging.

  • Some items (e.g., hygiene-related products or limited edition gear) may have special return restrictions. Please refer to the product page or contact us if you’re unsure.

2. How to Start a Return

  • To begin the return process, email us at info@alpinecalisthenics.com within the 30-day return window.

  • Include your order number, the item(s) you wish to return, and the reason for the return.

  • Our team will guide you through the return process and provide a Return Authorization (RA) number, if needed.

  • Please package your return securely to avoid damage in transit.

3. Return & Refund Options

  • Refunds: Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–10 business days. Processing time may vary depending on your bank.

  • Exchanges: If you’d like to exchange your item, please let us know when you reach out. We’ll do our best to accommodate your request, subject to product availability.

4. Non-Refundable Items

  • Opened or used items (especially first-time trial packs or personal-use gear)

  • Gift cards or digital downloads

  • Shipping charges are non-refundable

5. Damaged or Defective Products

  • If your order arrives damaged or defective, contact us right away at info@alpinecalisthenics.com.

  • We may request photos or additional details to resolve the issue.

  • Upon confirmation, we’ll offer a replacement or refund, depending on the situation.

6. Return Shipping Costs

  • If the return is not due to a defect or error on our part, customers are responsible for return shipping costs.

  • We strongly recommend using a trackable shipping method to ensure your return is safely delivered.

  • Please note that original shipping fees are non-refundable.

This policy is subject to change without prior notice. We recommend reviewing it periodically for updates.

For any questions, feel free to reach out to our team at info@alpinecalisthenics.com — we’re here to help!